Irrivive LLC ("Irrivive," "Irrivive," "we," "us," or "our") operates an SMS text messaging program to communicate with customers about their irrigation and sprinkler repair services. This program is used exclusively to send transactional and service-related messages — not mass marketing or promotional blasts.

We use a licensed, compliant messaging platform (Twilio) to deliver messages. Our sending number is registered with The Campaign Registry (TCR) as required under A2P 10DLC regulations.

We collect SMS consent through the following methods:

• Website contact form at irrivive.com/contact — contains an unchecked-by-default SMS consent checkbox with full disclosure language.
• Service booking form at irrivive.com/book-service — contains an unchecked-by-default SMS consent checkbox with full disclosure language.
• Verbal consent collected during phone or in-person interactions, recorded in our CRM.

The opt-in checkbox is never pre-checked. Customers must actively check the box to consent. Consent is voluntary and separate from the service request — customers can submit a service request without opting in to SMS.

Age requirement: By opting in, you confirm that you are 18 years of age or older. Our SMS program is not intended for individuals under the age of 18.

The opt-in disclosure language shown to users at the point of consent reads:

"By checking this box, I agree to receive text messages from Irrivive LLC regarding my inquiry, appointment scheduling, appointment reminders, service updates, estimates, invoices, and customer support. Message frequency varies (typically 2–6 messages per service visit). Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. View our Terms of Service, Privacy Policy, and SMS Policy."

Opt-in forms can be viewed at: irrivive.com/contact and irrivive.com/book-service.

We send the following types of messages under this program:

• Appointment confirmations
• Appointment reminders (sent 24–48 hours before the scheduled visit)
• Technician dispatch and en-route notifications
• Arrival window updates
• Service completion summaries
• Estimate delivery and follow-up
• Invoice delivery
• Customer support responses
• Rescheduling notices due to weather or availability

We do not send unsolicited promotional or marketing messages to customers who have not separately and explicitly opted in to marketing communications.

You may opt out of receiving SMS messages at any time by replying STOP to any message from us.

Upon receiving your STOP request, we will send one final confirmation message: "You have been unsubscribed from Irrivive LLC messages. No further messages will be sent. Contact us at trent@irrivive.com or (720) 580-2721 if you need assistance."

After opting out, no further SMS messages will be sent to that number except as required by law or unless you re-subscribe.

If you reply HELP to any of our messages, you will receive a response such as: "Irrivive LLC: For help, contact trent@irrivive.com or call (720) 580-2721. Reply STOP to unsubscribe."

Irrivive LLC collects separate consent for non-marketing/customer care text messages and marketing/promotional text messages. Non-marketing messages may include inquiry responses, support requests, appointment scheduling, appointment reminders, service updates, estimates, invoices, and customer support. Marketing messages may include special offers, discounts, seasonal sprinkler service reminders, event promotions, and service announcements.

Users may choose to opt in to either message type, both message types, or neither message type. Consent is collected through separate, unchecked checkboxes and is not required as a condition of purchase or service.

Mobile opt-in data and SMS consent information will not be sold, rented, shared, or disclosed to any third parties, affiliates, or lead generators for their own marketing or promotional purposes.

This information is shared only with the aggregators and messaging platform providers used to deliver messages on our behalf (e.g., Twilio), and only to the extent necessary to provide those delivery services.

For full details on how we handle your personal information, see our Privacy Policy.

Carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages. Irrivive LLC is not responsible for SMS delivery failures caused by your mobile carrier, network outages, or factors outside our control.

For questions about this SMS policy or to request removal from our messaging list: